Shipping Policy

Gargeyee Personal Care Private Limited (“Company”, “we”, “us” or “our”), operating under the brand name Bask In Nature, is responsible for the website and services described in these policies.

At Bask In Nature, we take care to ensure that your order is packed securely and dispatched as promptly as possible.

1. Order Processing

Orders are generally processed and dispatched within the processing timeline communicated on our website or at the time of purchase.

Processing may take longer during:

  • Weekends and public holidays
  • Sale and promotional periods
  • New product launches
  • High-volume order periods
  • Circumstances beyond our reasonable control

Once your order has been dispatched, available tracking information will be shared through your registered contact details.

2. Delivery Timelines

Delivery timelines displayed on our website are indicative and may vary depending on:

  • Delivery location
  • Courier availability
  • Weather conditions
  • Public holidays
  • Operational disruptions
  • Customs clearance for international shipments
  • Circumstances beyond our reasonable control

A delay in delivery does not automatically constitute a failure to fulfil an order where the delay is attributable to the logistics provider or circumstances beyond our reasonable control.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before the order is completed.

Any promotional free-shipping offer will be subject to the terms and conditions applicable to that offer.

4. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete delivery information when placing an order.

Bask In Nature shall not be responsible for delays, failed deliveries, return-to-origin shipments, or additional charges arising from:

  • Incorrect address
  • Incomplete address
  • Incorrect PIN/ZIP code
  • Incorrect phone number
  • Failure to provide required delivery information

If an address correction is requested after dispatch, additional shipping or handling charges may apply.

5. Undelivered / Returned Shipments

If an order is undelivered or returned to us for reasons attributable to the customer, including an incorrect or incomplete delivery address, refusal to accept the package, or failure to receive the shipment despite repeated delivery attempts, the applicable return shipping charges will not be borne by Gargeyee Personal Care Private Limited.

In such cases, the order amount will not be refunded.

However, the order may be re-shipped to the customer upon payment of the applicable fresh shipping charges.

Any re-shipment will be processed only after the customer confirms the request and makes payment of the applicable additional shipping charges.

6. Damaged or Tampered Packages

Customers are advised to inspect the package upon delivery.

If a package appears visibly damaged or tampered with, customers should, where possible, refuse delivery or immediately contact Bask In Nature Customer Support.

Any claim relating to a damaged or tampered shipment must be reported within 24 hours of delivery, together with relevant photographs and/or an unboxing video.

The claim will be reviewed based on the information and supporting evidence provided.

7. Missing Products

If an item appears to be missing from your order, please contact Customer Support within 24 hours of delivery with your order number and supporting photographs/videos.

We may request additional information to investigate the issue with our fulfilment or logistics partners.

8. International Orders

International orders may be subject to customs duties, import taxes, local taxes, clearance charges or other fees imposed by the destination country.

Such charges are the responsibility of the customer unless expressly stated otherwise at checkout.

Bask In Nature does not control the customs policies of destination countries and cannot guarantee that an international shipment will be cleared without additional charges.

9. Customs and Local Regulations

Customers placing international orders are responsible for ensuring that the products ordered can legally be imported into their destination country.

Bask In Nature shall not be responsible for delays, confiscation, additional charges or non-delivery resulting from destination-country customs or regulatory requirements.

10. Out-of-Stock Products

If an ordered product becomes unavailable due to an inventory issue, we may contact the customer regarding available options, including replacement, partial fulfilment, or refund, as applicable.

11. Delivery Confirmation

A shipment may be considered delivered based on confirmation provided by the relevant courier or logistics partner.

If a customer believes an order has been incorrectly marked as delivered, they should contact us promptly so that we can initiate an investigation with the delivery partner.