Returns & Refunds Policy
Gargeyee Personal Care Private Limited (“Company”, “we”, “us” or “our”), operating under the brand name Bask In Nature, is responsible for the website and services described in these policies.
At Bask In Nature, our products are personal-care and cosmetic products. For reasons of hygiene, safety and product integrity, we generally do not accept returns or exchanges of products once they have been opened or used.
1. Non-Returnable Products
Products cannot generally be returned or exchanged due to:
- Change of mind
- Personal preference
- Fragrance preference
- Texture or colour preference
- Products that have been opened or used
- Improper storage
- Improper usage
- Incorrect application
- Damage caused after delivery
- Failure to follow recommended usage instructions
Natural ingredients may result in variations in colour, texture, fragrance or consistency between batches. Such natural variations do not necessarily constitute a product defect.
2. Damaged or Tampered Products
If you receive a product that is damaged, broken, leaking or tampered with during transit, please contact Customer Support within 24 hours of delivery.
Please provide:
- Order number
- Photographs of the product
- Photographs of the outer packaging
- Shipping label
- Unboxing video, where available
This information may be required to verify the claim with our fulfilment or logistics partner.
3. Quality-Related Complaints
For genuine quality-related concerns, customers should contact us within 7 days of delivery.
The product may be subject to review before an exchange, replacement or other resolution is approved.
4. Allergies and Skin Reactions
Customers are advised to carefully review the complete ingredient list before using any product.
A patch test is recommended before using a new product.
Bask In Nature cannot accept returns, exchanges or refunds solely on the basis of:
- Allergic reactions
- Skin sensitivity
- Individual intolerance
- Fragrance preference
- Texture preference
- Colour variation
Customers with known allergies, sensitive skin or medical concerns should consult a qualified healthcare professional before use.
5. Approval of Claims
All return, replacement and exchange requests are subject to review and approval by Bask In Nature.
Where a replacement is approved, the replacement product will be dispatched within the applicable processing timeline.
6. Refunds
Where a refund is approved, the refund will ordinarily be processed to the original payment method.
Once initiated by Bask In Nature, the time taken for the refund to reflect in the customer’s account may depend on the relevant payment gateway, bank or financial institution.
7. Returns Due to Customer Error
If an order is returned to us because of an incorrect address, refusal to accept delivery, failure to receive the package, or other circumstances attributable to the customer, the applicable return shipping charges will not be borne by Bask In Nature.
Such orders will not be eligible for a refund and may be re-shipped only after payment of applicable fresh shipping charges.
8. Products Purchased Through Third Parties
Products purchased through authorised third-party sellers, marketplaces, retailers or other channels may be subject to the return and refund policies applicable to that channel.
Customers should contact the original seller for assistance unless otherwise instructed by Bask In Nature.
9. Contact Us
For returns, replacements, quality complaints or refund-related queries, please contact Bask In Nature Customer Support using the contact details available on our website.