Cancellation Policy
Gargeyee Personal Care Private Limited (“Company”, “we”, “us” or “our”), operating under the brand name Bask In Nature, is responsible for the website and services described in these policies.
1. Cancellation of Orders
Customers may request cancellation of an order within 1 hour of placing the order, provided the order has not already been processed or dispatched.
Cancellation requests may be made through the customer account, where available, or by contacting Bask In Nature Customer Support.
2. Orders Already Processed
Once an order has been processed or dispatched, cancellation may not be possible.
Customers are advised not to request cancellation after dispatch.
3. Refund for Approved Cancellation
For an approved cancellation, the applicable refund will be processed to the original payment method, subject to any applicable payment gateway charges or deductions disclosed at the time of cancellation.
The refund may take 5–7 working days or such additional time as may be required by the relevant bank or payment service provider.
4. Cancellation After Dispatch
Cancellation requests made after dispatch may not be accepted.
If the shipment is refused or returned to us after dispatch, the provisions of our Shipping Policy relating to undelivered/returned shipments will apply.
5. Cancellation by Bask In Nature
Bask In Nature reserves the right to cancel an order in circumstances including:
- Product unavailability
- Inventory discrepancies
- Pricing or product-information errors
- Suspected fraudulent or unauthorised transactions
- Incorrect or incomplete order information
- Circumstances beyond our reasonable control
Where a payment has already been received for an order cancelled by Bask In Nature, the applicable refund will be processed to the original payment method.